FAQs

How to reach us?

Reach us by either filling out our contact us form or directly emailing us at:

Do you ship worldwide?

No, we currently only ship to the following countries: U.S.A

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

How long will my order take to deliver?

Click here for our full Shipping and Delivery info. Your order should take between 2 to 7 business days to arrive at your doorstep.

What are my payment options?

We accept payments by Paypal, Visa, MasterCard and American Express.

What are my delivery options?

We currently only offer multiple standard shipping options, via FedEx, UPS and USPS

How secure is your site?

Novelty Pillow Store processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Where is my order?

You will receive an email with tracking information once your order is dispatched.

How do I track my parcel?

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

When will I receive my parcel?

Once your order is trackable, it will take between 2 to 7 business days to be delivered. Depending on the current U.S. shipping backlog, this may take longer (we wish this wasn't the case).

Can I return or exchange an item?

Unfortunately no. Given the product, it would be a health hazard to accept items personally handled by the customers If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

What if I received a incorrect order?

If you discover an order that was incorrect, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.