Frequently Asked Questions

Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit 

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info. 

Unfortunately no.  Given the product, it would be a health hazard to accept items personally handled by the customers If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product. 

If you discover an order that was incorrect, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website. 

No, we currently only ship to the following countries: U.S.A
 

If you place a large order, it may be fulfilled in multiple shipments. 

Your order should take between 2 to 7 business days to arrive at your doorstep. 

We currently only offer multiple standard shipping options, via FedEx, UPS and USPS 

You will receive an email with tracking information once your order is dispatched. 

Novelty Pillow Store processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.